Privacy Policy

Personal Information: When you contact us or use our services, we collect information such as your name, email address, phone number, and property address.

Property Information: Details about your building, including number of flats, management structure, service charge information, and maintenance records.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

Communications: Records of your correspondence with us, including emails, phone calls, and support requests.

Service Delivery: To provide our property management services, administer service charges, coordinate maintenance, and manage your building effectively.

Communication: To send you important updates about your property, respond to inquiries, and provide resident support.

Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and the rights of others.

Improvement: To analyse service performance, improve our offerings, and develop new features that benefit leaseholders.

Marketing: With your consent, to send you information about our services and updates relevant to leaseholders.

Service Providers: We may share your information with contractors, insurers, and other service providers who assist in managing your property, subject to confidentiality agreements.

RMC/RTM Directors: Information relevant to the management of your building is shared with the directors of your Resident Management Company or Right to Manage company.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Aggregated Data: We may share anonymised, aggregated data that cannot identify you personally for benchmarking and research purposes.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

All data transmissions are encrypted using SSL/TLS technology to ensure your information remains secure during transfer.

Access to personal data is restricted to authorised personnel who need the information to perform their duties.

We regularly review and update our security practices to maintain the highest standards of data protection.

Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Access: You have the right to request copies of your personal data we hold.

Rectification: You can request that we correct any inaccurate or incomplete information.

Erasure: You have the right to request deletion of your personal data under certain circumstances.

Restriction: You can request that we restrict the processing of your personal data.

Portability: You have the right to receive your data in a structured, commonly used format.

Objection: You can object to our processing of your personal data for certain purposes.

Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing.

We use cookies and similar tracking technologies to enhance your experience on our website.

Essential Cookies: Required for the website to function properly and cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected data from a child under 18, we will take steps to delete that information.

Parents or guardians who believe we may have collected information from their child should contact us immediately.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Property management records are retained for the duration of our management agreement and for a reasonable period thereafter.

Financial records are retained for 7 years as required by law.

You can request deletion of your data at any time, subject to legal and contractual obligations.

When data is no longer needed, it is securely deleted or anonymised.